LiveAgent

🇸🇰 Slovakia, Bratislava · Founded 2004

One of Europe's oldest helpdesk platforms with 175+ features and a built-in cloud call center with IVR — no third-party telephony needed — trusted by BMW, Huawei, and Yamaha

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GDPR CompliantFree Tier Available

Key Features

  • Built-in cloud call center with IVR (interactive voice response), automatic call distribution, call recording, and video calls — no third-party VoIP integration required; supports inbound and outbound calling directly from the dashboard
  • 175+ features and 200+ integrations: universal inbox merging email, live chat, phone, Facebook, Instagram, Twitter/X, WhatsApp, Viber, contact forms, and knowledge base into a single ticketing dashboard
  • Five pricing tiers: Free (forever, limited features), Small Business at $15/agent/month, Medium at $29/agent/month, Large at $49/agent/month, Enterprise at $69/agent/month; all paid plans include 30-day free trial
  • Gamification system to motivate support agents with badges, levels, and leaderboards; SLA management with automatic escalation rules; AI chatbot and AI answer assistant for automated responses

Replaces

ZendeskFreshdeskSalesforce Service CloudRingCentral

At a Glance

Headquarters🇸🇰 Bratislava, Slovakia
Founded2004
Open SourceNo
Free TierYes
GDPR CompliantYes
CategoryCustomer Support

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